Doctors do not take telephone calls from patients during consultations, however, urgent medical situations will be triaged by our Nurses. Please also remember that the most appropriate way to discuss results, or to obtain a new script or referral, is to make an appointment with one of our Doctors. 

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. The practice complies with the Australian Privacy Principles. A policy document is available on request.

Please phone (02) 4658 0580 for an appointment. Every effort will be made to accommodate your preferred time and GP. The length of consultations will vary according to individual patient needs. Our standard appointment is 15 minutes and if you ask for a long appointment this will be booked as 30 minutes. Patients are encouraged to ask for a longer appointment if they think it is necessary. Our practice endeavours to accommodate patients with urgent medical matters even when fully booked.

Our fees are structured to reflect the time you spend with your doctor, the complexity of your issues, as well as the number of procedures performed during your consultation. Fees are payable at the time of consultation. The AMA fee structure forms the basis of our billing policy. All concession card holders are charged at a discounted rate as well as children under 16 years of age. 

WorkCover charges may be covered by your employers WorkCover insurance. However, this is not guaranteed and depends on whether your claim is accepted. If you do not have a current claim number you will be required to pay your account at the time of consultation and then claim through your employer.

The most effective and appropriate way of discussing test results, obtaining referrals and renewing prescriptions is by appointment. Patients are also reminded of their responsibility for their own healthcare as Doctors are unable to fulfil requests for scripts received over the phone. We appreciate your cooperation in these matters and believe that they are in your best interest.

If you, or a family member, require an interpreter service, we can organise this for you. Please let one of our receptionists know when you make the appointment.

If you have a problem we would like to hear about it. Please feel free to talk to your doctor or one of the receptionists. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.

It is a good idea to first discuss your concern with our staff to see whether they can work with you to resolve the complaint. If you are not satisfied with their actions you can contact the NSW Health Care Complaints Commission to discuss your complaint.

Engaging in quality improvement activities is an opportunity for the practice’s GPs, patients and other staff members to come together as a team to consider quality improvement. Quality improvement can relate to many areas of a practice and achieving improvements will require the collaborative effort of the practice team as a whole. If you have any suggestions on how we could do things better, please feel free to write us a letter, ask to speak to our Practice Manager or write a comment in our suggestion box found at reception.

Please note: If you require urgent medical assistance please dial 000 or go straight to your local hospital.

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